Delivery and Returns
Delivery Information
Orders are to be expected within 5-7 working days of order.
Deliveries to the UK and Northern Ireland: For orders up to £50 there will be a delivery charge of £4.95. Delivery is free of charge for orders of £50 and over. For all orders to the Channel Islands there will be a charge of £9.95.
In the event of any items being out of stock we will inform you and give you an estimated delivery date. Please note due to stock availability, orders with multiple items maybe despatched separately.
Once your order has left our warehouse you will be sent an email with a unique tracking code to follow the parcel's progress. Please be advised that the code will be valid as soon as the item has passed its first checkpoint on its journey to your specified delivery address.
Delivery will be to a UK or Channel Islands address only. All goods must be signed for by an adult aged 18 years or over, and if no one is available at the address at the time of delivery, the goods will be retained by the driver.
Notification of the attempt to deliver will be left by the delivery company. A further two attempts to deliver will be made but thereafter the goods will be returned to us.
Please note that delivery can take place any time up to 5.30 p.m. We are unable to offer timed deliveries.
Returns Policy
If you change your mind about your goods, you can return any item within 28 days of receipt for a refund.
EXTENDED RETURNS: Orders placed online from 18/11/24 to 24/12/24 can be returned up to 31/01/25 for a refund as above.
Orders placed on the website can not be returned to store.
Return Address:
AGA Cookshop
AGA Rangemaster
Station Road
Ketley
Telford
Shropshire
TF1 5AQ
It is recommended that upon returning goods to us, a proof return is obtained for security purposes.
When selecting products we always put quality first and we inspect every item prior to dispatch, however, if your goods are damaged in transit or deemed faulty please notify us as soon as possible by contacting our Customer Support Department at cookshop@agarangemaster.co.uk. AGA Rangemaster does not take any responsibility for items returned with no paperwork.
You have 28 days to return your order. Once this period has elapsed, AGA Cookshop will refund or replace only at their discretion on a case by case basis.
We ask that any un-required goods are returned in a saleable condition in their original packaging and quoting your order number. You will be responsible for returning your goods and any costs incurred.
Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.
Replacement orders will only be despatched to you once the initial order has been received by AGA Rangemaster or proof of delivery to AGA has been supplied to us.
This policy does not affect your legal rights, for more information about your legal rights, please contact your local Citizen’s Advice Bureau or visit their website at www.citizensadvice.org.uk.
For further information please refer to our terms and conditions.
